Dell Mini 9 has manufacturing error

By Leon Bailey on Sun 19 October 2008

Dell has admitted that its first foray into the netbook world, the Mini 9, suffered a manufacturing hiccup that caused some 8 and 16GB models to show only 4GB of usable storage space.

The problem – which afflicts only the earliest Ubuntu/Linux models off the production line – was the result of the disk imaging tool employed by Dell engineers during setup: the disk image was configured only to place a 4GB install on every machine, regardless of the actual size of its SSD. More after the cut.

The issue was spotted by a number of unlucky recipients of early Mini 9s and raised by one of them on the Dell IdeaStorm community website. A Dell employee soon responded, explaining that the issue was "a problem in [Dell’s] manufacturing facility, and has already been corrected.". The same Dell chap later posted a nuclear solution, involving using the supplied system restore DVD to erase the drive and create a full-size partition.

In the meantime, the guys over at Liliputing got onto the case and came up with a way to reclaim the unpartitioned space without need to wipe the SSD. However, as they themselves warn, make a mistake and you could end up losing your data anyway. Good luck!

[Dell via UbuntuMini]

Comments


Comment 1
neutral
Chris K 02:29 on 20 Oct 2008

I had just received my Mini 9 this week and had only a few hundred MB remaining on a 16GB drive. Dell staff was no help, they told me to call Conical who suggested I create a new partition and create a shortcut to it. I certainly would not! So my fix was to boot from a USB Ubuntu bootable drive, so the file system was unmounted and then adjust the partition size, with gparted.

Report abuse


Comment 2
neutral
Optimaximal 20:51 on 20 Oct 2008

I thought all Ubuntu models shipped with 8GB SSDs? Or are you just outside the UK?

Also, Dell only support the hardware on their Linux models - all support is handled by Canonical. Strange that they wouldn't know the answer though!

Report abuse


Comment 3
neutral
Chris K 19:56 on 22 Oct 2008

I am in the USA. 16GB it is. Dell passed me to several people before one of the Dell employees gave me to a number to ring up for Conical. Conical first wanted to have me use gparted to create a ext3 partition from the unused space and then create a separate shortcut to the new partition. I created a bootable USB drive and once the main SSD was not mounted I extended the main partition. Now Last night I wiped out everything and formatted the SSD with ext2 and reloaded Ubuntu. Ext2 by design will put less wear on the Solid State Drive, because it doesn't have the journal writing.

Report abuse


Comment 4
neutral
Marina Aguiar 09:55 on 8 Nov 2008

I ordered a Dell mini and after numerous phone calls to get it to me within the two weeks that they said,they then sent me an e mail telling me I would need to wait another two weeks making it one month. I should have been told this when I placed the order as most orders only take two days to arrive. Dell has been the worst internet experience I have ever had.If you phone them you go through hundreds of messages only to be kept on hold by their customer services, or cut off.

Report abuse


Comment 5
neutral
Dave T 11:21 on 16 Dec 2008

Received my Dell mini from Vodaphone, arrived with dead battery that would not charge. Dell diagnosed motherboard problem and have collected it for repair, just wandered if any else had battery problems. BTW found their indian call centre suprisingly efficient.

Report abuse


Comment 6
neutral
Jack D 19:06 on 17 Dec 2008

Dave, I just got a Dell Mini 9 with a battery that will not charge. Online Chat Rep is sending me a new battery and a return box in case the battery does not fix it.

Report abuse


Add your comment now

Post a reply to this thread

 

Please describe your emotions in making this comment:


Powered by reCAPTCHA

Unless you are a verified user, comments will be moderated before they appear. Comments submitted entirely in capital letters, containing advertising or excessive swearing will be rejected; please try to be polite. The best comments are relevant, factual and balanced; think about all aspects of the package, such as speed, connection quality and customer service. We reserve the right to edit comments.