Sony recalls Vaio TZ models

By Leon Bailey on Thu 04 September 2008

Sony is recalling hundreds of thousands of Vaio notebooks for fear they might overheat. The issue relates to a wiring problem identified by Sony in conjunction with the US Consumer Product Safety Commission (USCPSC).

According to the USCPSC, some 73,000 units are affected, though elsewhere others are reporting 440,000 – perhaps because they cribbed the story from the BBC News Online report on the same. Anyway, the full text of the recall is after the cut, with the links you need.

Dear Valued Sony VAIO Customer,

Sony takes pride in the quality of its products. Recently, we became aware of a potential issue affecting the following notebook PC models:

    * VGN-TZ100 series

    * VGN-TZ200 series

    * VGN-TZ300 series

    * VGN-TZ2000 series

 

The issue involves a small number of units which may overheat due to a wiring problem. Sony has initiated a voluntary program to perform a free inspection and, if necessary, a repair to ensure these units meet our high quality standards.

To find out if your VAIO notebook is one of the affected units, please visit this link: http://esupport.sony.com/fixmypc. You will be prompted to input your product code and serial number located on the bottom of the notebook. It will be checked automatically against the range of affected units. If you find that your PC is one of the affected models, follow the instructions on the website and make arrangements for an inspection. You may also call our VAIO TZ customer hotline at 1-888-526-6219 to determine whether your notebook computer is affected by this issue and whether service is required.

At no charge, Sony will provide an inspection and, if necessary, on-site repair at your home or office. Alternatively, you can ship your notebook to our service center.

The satisfaction of our customers is our number one concern, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter.

Sincerely,

Mike Abary,

Senior Vice President, VAIO

Sony Electronics Inc.

[Sony and USCPSC]